Introduction
This publication scheme has been created to outline the types of information that the organisation is expected to publish. The scheme commits those providing general ophthalmic services under contract to the NHS to make information available to the public as part of its normal business activities.
It allows the organisation to be open and transparent, making information under the Freedom of Information Act 2000 and environmental information easily and routinely available. By incorporating environmental information into this publication scheme, such as policies, plans and procedures relating to the environment, reports on the state of the environment, or risk assessments the practice holds, the organisation also meets its responsibilities under the Environmental Information Regulations (EIR).
The scheme is based on the Information Commissioner’s Office (ICO) model publication scheme and is broken down into the classes of information required under the Freedom of Information Act 2000.
Your Rights to Information
The Freedom of Information Act 2000 provides members of the public with the right to access information held by public authorities.
Public authorities are required to routinely publish certain information as part of their normal business activities. This is known as a publication scheme.
The R N Roberts (North Road) Limited Publication Scheme is designed to signpost individuals to information we proactively release. The aim is to explain what information the organisation makes available to the public and, where possible, to provide an easy method of accessing it.
The Publication Scheme contains seven classes of information:
- Who we are and what we do
- What we spend and how we spend it
- What our priorities are and how we are doing
- How we make decisions
- Our policies and procedures
- Lists and registers
- Services we offer
All information proactively released is available free of charge on our website. Information not published under this scheme may be requested in writing and will be considered in accordance with the Freedom of Information Act 2000.
To make a Freedom of Information request, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or write to:
R N Roberts Optometrists
280–282 North Road
Cardiff
CF14 3BN
Who We Are and What We Do
R N Roberts (North Road) Limited was formed on 28 April 2006.
R N Roberts (North Road) are commissioned by Cardiff and Vale Health Board for the provision of NHS services.
Our opening times, contact details and location are published on our website and can be accessed via www.rnroberts.co.uk.
What We Spend and How We Spend It
R N Roberts (North Road) Limited receives funding from NHS Wales in accordance with the Wales General Ophthalmic Services (WGOS).
For every NHS sight test performed, a nationally fixed fee is paid. Current fees are published online within the Statement of General Ophthalmic Services Remuneration and Fee Directions.
What Our Priorities Are and How We Are Doing
Our priorities for the development and provision of NHS services include:
- NHS sight tests
- WGOS 1–5 services
- Cataract referral
- Glaucoma referral and monitoring
- Children’s eye care
- Low vision services
How We Make Decisions
Decisions regarding the provision of NHS services are made by the Optometry Practice Superintendent in conjunction with the Lead Optometrist.
A record of significant decisions is available on request. The Lead Optometrist can be contacted via This email address is being protected from spambots. You need JavaScript enabled to view it..
Our Policies and Procedures
Policies and procedures in use include, but are not limited to:
- Information Governance
- Records Management
- Safeguarding
- Equality and Diversity
- Health and Safety
- Zero Tolerance
All policies and procedures are available for viewing upon written request via This email address is being protected from spambots. You need JavaScript enabled to view it..
If you have a complaint or concern about the service you have received, we operate a formal NHS complaints procedure. A copy of the complaints procedure is available on request.
Lists and Registers
R N Roberts (North Road) operates six CCTV cameras covering the car park, practice entrance, and internal waiting area.
Services We Offer
We provide the following NHS-funded services:
- Routine eye examinations
- Urgent eye problem examinations
- Low vision services
- Specialised and advanced care
- Contact lens services
- Optical dispensing
- Glaucoma and retinal management
- Emergency eye care
For more information, please visit www.rnroberts.co.uk.